To zip up the files select multiple files by holding the Ctrl key while selecting them Once you have the NVivo error logs and system information, you will need to zip-up (compress) the files and send to the NVivo Support Team for troubleshooting: Save the file as ‘Administrative Events’ and attach this file to your reply. Right-click ‘Administrative Events’ and select Save All Events in Custom View As. Click the ‘plus’ icon next to ‘Custom Views’ to expand the folder.ģ. Save the file as ‘NVivo Server’ and attach this file to your reply.Ģ.
Right-click ‘NVivo Service’ and select Save All Events As. Click the ‘plus’ icon next to ‘Applications and Services Logs’ to expand the folder.ģ. Click the start button and in the search field type ‘eventvwr.msc’ and hit enter.Ģ. In the System information screen, click on File > Save then save the file to your desktop as info.nfo. Attach the file to your reply email.ġ. Attach the file to your reply email.Ĭlick on the Windows Start menu, start typing msinfo32 and click on the System Information search result displayed In the System information screen, click on File > Save then save the file to your desktop as info.nfo.
Once you have located the OfflineCrashLogs folder, right-mouse click on the OfflineCrashlogs folder and click Send To -> Compressed (Zipped) folder to create a zipped fileįrom the Start screen, start typing msinfo32 and click on the msinfo32 search result displayed Go into each NVivo.exe_Url_folder and look for a folder named OfflineCrashLogs You may see multiple folders starting with NVivo.exe_Url_ Open Windows Explorer by pressing the Windows key + EĮnter %APPDATA% in the address bar and press Enter To investigate the issue, can you please submit a support request using the link below and provide us with the following information:
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